Troubleshooting with GigE Interface

  • Updated on Sep 19, 2023
  • Published on Jan 3, 2023
  • 1 minute(s) read

During Installation

Error Description Possible cause Action 
The PowerShell script for setting up the 10 Gige Network adapter replies with an error.
"10 GigE network connection is not found. Please check the hardware device."		The Network adapter is not Supported Setup the Network adapter manually, 10 GigE with s2i transport layer
The Network adapter is not Installed Install the Network adapter, Network adapters and transceivers
The camera is not connected to the PC Connect the camera to the PC
The Camera is turned offSwitch the camera on 
The Camera interface is CXP Skip the script 
The interface cables of the camera are not connected properlyConnect the cables again
Transceiver which is not configured for the network adapter Use a correctly configured transceiver, Network adapters and transceivers

During device discovery 

Error Description Possible cause Action 
No Camera was found during the device discovery The correct GenTL Produces is not selected Change GenTL Producer Connection and disconnection of Camera
The IP address of the Network adapter is not correct Change the IP address of the camera or adapter, Configure the network adapter
The camera is not connected to the PC Connect the camera to the PC
The Camera is turned off Switch the camera on 
The interface cables of the camera are not connected properlyConnect the cables again

During Steaming 

Error Description Possible cause Action 
GCT shows a back image with a image content in R = 0, G = 0 and B = 0 The Network adapter was not configured correctly Setup the Network adapter manually, 10 GigE with s2i transport layer


Working with Kithara 

During device discovery 

Error Description Possible cause Action 
No Camera was found during the device discovery The correct GenTL Produces is not selected Change GenTL Producer Connection and disconnection of Camera.
No Dongle plugged Plug in the Dongle.
Kithara is not configured correctly Configure the Kithara TL, please refer to 10 GigE with Kithara transport layer. 
Wrong IP Address of Camera and Network adapterCheck the IP-Configuration, please refer to 10 GigE with Kithara transport layer.
Wrong SFP+ connectors Some manufacturers encode their cards, please refer to Network adapters and transceivers.
Related articles