Possible reasons for GEV_TIMEOUT_ERROR

Sometimes during image grabbing, there comes no image from the camera, and the message log shows GEV_TIMEOUT_ERROR in the bottom area. This can be caused by following reasons.

Trigger mode not set correctly

Trigger source: If there is no explicit trigger available and the camera should run in “free-running” mode, but the value of trigger source does not correspond to this mode, then GCT will return “GEV_TIMEOUT_ERROR” and cannot grab images.

Filter driver not installed properly (only for 10GiGE without Kithara)

GCT can use the filter driver developed by s2i. If the filter driver should be used for the grabbing process, it must be installed and enabled correctly beforehand in the adapter settings.
To check the adapter settings, go to Start menu -> Settings -> Network & Internet. On the Settings window, click Change adapter options. A new dialog box opens with a list of network connections. Right-click the corresponding GigE Ethernet connection for the camera and then click choose Properties. If a teaming group is used, then right-click the teaming group and choose its attributes. Ensure that s2i GigE-Vision Filter Driver is selected and that the version is correct.

“Secure Boot” not disabled in BIOS settings (only for 10GiGEwithout Kithara)

If the filter driver is installed properly and can also be detected, but “GEV_STATUS_DRIVER_READ_ERROR” appears during grabbing, it could be due to Secure Boot in the BIOS settings. In this case refer to section 3.4.2.

Firewall is not completely allowed for GCT

Data transfer between camera and PC requires firewall allowance. Normally, the firewall rule is exclusively allowed for GCT automatically after installation.
To verify the firewall rule:

1. On the Window Start menu, click Settings-> Update & Security -> Windows Security -> Firewall & network protection.
2. Click Advanced settings and highlight Inbound Rules in the left panel.
3. Find the rule name GCT2_x64, open its properties, and ensure that the firewall rule is allowed for all types: domain, private, and public.

Reboot

If GEV_TIMEOUT_ERROR occurs only if the filter driver is activated, you can reboot your PC to resolve unknown conflicts in the hardware.