Troubleshooting with GigE Interface
- 19 Sep 2023
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Troubleshooting with GigE Interface
- Updated on 19 Sep 2023
- 1 Minute to read
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- PDF
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During Installation
| Error Description | Possible cause | Action |
| The PowerShell script for setting up the 10 Gige Network adapter replies with an error. "10 GigE network connection is not found. Please check the hardware device." | The Network adapter is not Supported | Setup the Network adapter manually, 10 GigE with s2i transport layer |
| The Network adapter is not Installed | Install the Network adapter, Network adapters and transceivers | |
| The camera is not connected to the PC | Connect the camera to the PC | |
| The Camera is turned off | Switch the camera on | |
| The Camera interface is CXP | Skip the script | |
| The interface cables of the camera are not connected properly | Connect the cables again | |
| Transceiver which is not configured for the network adapter | Use a correctly configured transceiver, Network adapters and transceivers |
During device discovery
| Error Description | Possible cause | Action |
| No Camera was found during the device discovery | The correct GenTL Produces is not selected | Change GenTL Producer Connection and disconnection of Camera |
| The IP address of the Network adapter is not correct | Change the IP address of the camera or adapter, Configure the network adapter | |
| The camera is not connected to the PC | Connect the camera to the PC | |
| The Camera is turned off | Switch the camera on | |
| The interface cables of the camera are not connected properly | Connect the cables again |
During Steaming
| Error Description | Possible cause | Action |
| GCT shows a back image with a image content in R = 0, G = 0 and B = 0 | The Network adapter was not configured correctly | Setup the Network adapter manually, 10 GigE with s2i transport layer |
Working with Kithara
During device discovery
| Error Description | Possible cause | Action |
| No Camera was found during the device discovery | The correct GenTL Produces is not selected | Change GenTL Producer Connection and disconnection of Camera. |
| No Dongle plugged | Plug in the Dongle. | |
| Kithara is not configured correctly | Configure the Kithara TL, please refer to 10 GigE with Kithara transport layer. | |
| Wrong IP Address of Camera and Network adapter | Check the IP-Configuration, please refer to 10 GigE with Kithara transport layer. | |
| Wrong SFP+ connectors | Some manufacturers encode their cards, please refer to Network adapters and transceivers. |
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