Contents x
      Troubleshooting with GigE Interface
      • 19 Sep 2023
      • 1 Minute to read
      • Print
      • PDF
      Contents

      Troubleshooting with GigE Interface

      • Updated on 19 Sep 2023
      • 1 Minute to read
      • Print
      • PDF
      Article Summary

      During Installation

      Error Description Possible cause Action 
      The PowerShell script for setting up the 10 Gige Network adapter replies with an error.
      "10 GigE network connection is not found. Please check the hardware device."      		The Network adapter is not Supported Setup the Network adapter manually, 10 GigE with s2i transport layer
      The Network adapter is not Installed Install the Network adapter, Network adapters and transceivers
      The camera is not connected to the PC Connect the camera to the PC
      The Camera is turned offSwitch the camera on 
      The Camera interface is CXP Skip the script 
      The interface cables of the camera are not connected properlyConnect the cables again
      Transceiver which is not configured for the network adapter Use a correctly configured transceiver, Network adapters and transceivers

      During device discovery 

      Error Description Possible cause Action 
      No Camera was found during the device discovery The correct GenTL Produces is not selected Change GenTL Producer Connection and disconnection of Camera
      The IP address of the Network adapter is not correct Change the IP address of the camera or adapter, Configure the network adapter
      The camera is not connected to the PC Connect the camera to the PC
      The Camera is turned off Switch the camera on 
      The interface cables of the camera are not connected properlyConnect the cables again

      During Steaming 

      Error Description Possible cause Action 
      GCT shows a back image with a image content in R = 0, G = 0 and B = 0 The Network adapter was not configured correctly Setup the Network adapter manually, 10 GigE with s2i transport layer


      Working with Kithara 

      During device discovery 

      Error Description Possible cause Action 
      No Camera was found during the device discovery The correct GenTL Produces is not selected Change GenTL Producer Connection and disconnection of Camera.
      No Dongle plugged Plug in the Dongle.
      Kithara is not configured correctly Configure the Kithara TL, please refer to 10 GigE with Kithara transport layer. 
      Wrong IP Address of Camera and Network adapterCheck the IP-Configuration, please refer to 10 GigE with Kithara transport layer.
      Wrong SFP+ connectors Some manufacturers encode their cards, please refer to Network adapters and transceivers.
      Was this article helpful?
      What's Next