Troubleshooting
- 20 Mar 2024
- 1 Minute to read
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Troubleshooting
- Updated on 20 Mar 2024
- 1 Minute to read
- Print
- PDF
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During Installation
| Error description | Possible cause | Action |
|---|---|---|
| The PowerShell script for setting up the 10 Gige Network adapter replies with an error: "10 GigE network connection is not found. Please check the hardware device." | The Network adapter is not supported. | Setup the Network adapter manually, refer to 10 GigE with s2i transport layer. |
| The Network adapter is not installed. | Install the Network adapter, refer to Network adapters and transceivers. | |
| The camera is not connected to the PC. | Connect the camera to the PC. | |
| The Camera is turned off. | Switch the camera on. | |
| The Camera interface is CXP. | Skip the script. | |
| The interface cables of the camera are not connected properly. | Connect the cables again. | |
| Transceiver which is not configured for the network adapter. | Use a correctly configured transceiver, refer to Network adapters and transceivers. |
During device discovery
| Error description | Possible cause | Action |
|---|---|---|
| No Camera was found during the device discovery. | The correct GenTL Producer is not selected. | Change GenTL Producer, refer to Connection and disconnection of Camera. |
| The IP address of the Network adapter is not correct. | Change the IP address of the camera or the Network adapter, refer to Configure the network adapter. | |
| The camera is not connected to the PC. | Connect the camera to the PC. | |
| The Camera is turned off. | Switch the camera on. | |
| The interface cables of the camera are not connected properly. | Connect the cables again. |
During Streaming
| Error description | Possible cause | Action |
|---|---|---|
| GCT shows a black image with an image content in R = 0, G = 0 and B = 0. | The Network adapter was not configured correctly. | Setup the Network adapter manually, refer to 10 GigE with s2i transport layer. |
Status LED
| Status LED | Device error code | Possible cause | Action |
|---|---|---|---|
| It does not turn green immediately after switching on the power supply. | – | The fuse has been tripped due to an incorrect input voltage. |
|
| Yellow | DEV_CTRL_ WARNING_ TEMPERATURE_ TOO_HIGH | The internal temperature is above the defined warning limit. | Decrease ambient temperature and improve cooling. |
| Red | DEV_CTRL_ ERROR_ TEMPERATURE_ TOO_HIGH | The internal temperature has reached the defined error limit. | The camera automatically switches to safety mode and indicates an image with a pin-stripe test pattern on a black background.
|
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