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      Troubleshooting
      • 20 Mar 2024
      • 1 Minute to read
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      Contents

      Troubleshooting

      • Updated on 20 Mar 2024
      • 1 Minute to read
      • Print
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      Article Summary

      During Installation

      Error descriptionPossible causeAction
      The PowerShell script for setting up the 10 Gige Network adapter replies with an error:
      "10 GigE network connection is not found. Please check the hardware device."      		The Network adapter is not supported.Setup the Network adapter manually, refer to 10 GigE with s2i transport layer.
      The Network adapter is not installed.Install the Network adapter, refer to Network adapters and transceivers.
      The camera is not connected to the PC.Connect the camera to the PC.
      The Camera is turned off.Switch the camera on.
      The Camera interface is CXP.Skip the script.
      The interface cables of the camera are not connected properly.Connect the cables again.
      Transceiver which is not configured for the network adapter.Use a correctly configured transceiver, refer to Network adapters and transceivers.

      During device discovery

      Error descriptionPossible causeAction
      No Camera was found during the device discovery.The correct GenTL Producer is not selected.Change GenTL Producer, refer to Connection and disconnection of Camera.
      The IP address of the Network adapter is not correct.Change the IP address of the camera or the Network adapter, refer to Configure the network adapter.
      The camera is not connected to the PC.Connect the camera to the PC.
      The Camera is turned off.Switch the camera on.
      The interface cables of the camera are not connected properly.Connect the cables again.

      During Streaming

      Error descriptionPossible causeAction
      GCT shows a black image with an image content in R = 0, G = 0 and B = 0.The Network adapter was not configured correctly.Setup the Network adapter manually, refer to 10 GigE with s2i transport layer.

      Status LED

      Status LEDDevice error codePossible causeAction
      It does not turn green immediately after switching on the power supply.–The fuse has been tripped due to an incorrect input voltage.
      1. Switch off the power supply.
      2. Contact service.
      YellowDEV_CTRL_
      WARNING_
      TEMPERATURE_
      TOO_HIGH      		The internal temperature is above the defined warning limit.Decrease ambient temperature and improve cooling.
      RedDEV_CTRL_
      ERROR_
      TEMPERATURE_
      TOO_HIGH      		The internal temperature has reached the defined error limit.The camera automatically switches to safety mode and indicates an image with a pin-stripe test pattern on a black background.

      1. Switch off the power supply and let the camera cool down.
      2. Check the ambient conditions (0 °C – 60 °C; 32 °F – 140 °F) and improve cooling.
      3. Switch on the power supply.
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